By Lynda Goldman

Reading people and their body language can give you great insights into their true feeling.

We use our head, arms, hands, shoulders and even legs and feet to make gestures, and emphasize what we are saying, but the majority of gestures are made with the Read the rest of this entry »

ByLynda Goldman

The telephone can be the most convenient invention ever, or the biggest intrusion. It all depends on whether you are the caller or the receiver.

When we call a business contact, it’s because we want to connect with them to get or give information. But when we receive a phone call, Read the rest of this entry »

Business Communication - Listening Skills
By B.N. Sridhar

Listening skills are a very important part of any effective communication. Unless you carefully follow what you hear, you will not be able to respond to it effectively. Listening skills can be improved with practice. Read the rest of this entry »

By Martin Rola

THEME: Recognize situations where direct conversation should be used instead of email.

Did you ever imagine that you would have to remind people that they know how to talk? Surprisingly, management in today’s business world often needs to! Read the rest of this entry »

By Kim S. Lednum

When you take time to make people feel special they are not the only ones who benefit — you also become a beneficiary! Just as food, water and shelter are considered basic needs, psychologists tell us we also need contact with other people to survive. So, right off the bat you are taking a proactive role in your own survival!

In addition, Read the rest of this entry »

By Lynda Goldman

Imagine this. You are at a national sales meeting, and see someone you know slightly. This person recognizes you, and approaches to speak with you. He keeps coming towards you. Suddenly your heart starts to beat a little faster, and you wonder what he’s doing. Read the rest of this entry »

By Louise Manning

Communication is the passing of a message from one person to another person or a group of people. To put it another way communication involves people, information and often requires an action to be taken. Communication involves one person passing the message and another person or group receiving the message. This could be speaking and listening, demonstrating and observing, or writing and reading. Communication involves an interchange so at times you might be speaking and at others listening - it is definitely not one way traffic. Read the rest of this entry »

By Dan Davenport

Companies today present ideas in many ways. Sometimes they do it well, sometimes not. One of the easiest ways to make sure ideas are well presented and well received is to organize goals and thoughts BEFORE attempting to create a presentation. Read the rest of this entry »

By Lynda Goldman

At least 75 percent of the business we conduct begins with a phone call. In some cases it’s the only contact you have with a person. We use phone calls to introduce ourselves, give and get information, set up appointments, and follow up on previous contacts.

The way you sound on the telephone, and your telephone etiquette, is often the first impression you make. It can influence whether you get the job interview, the new client or the meeting you want.

Here are 5 ways to make a great impression on the phone: Read the rest of this entry »

By Steve G James

Did you realize that over a billion people in the world now speak English? According to a report titled, “English Next” by language researcher David Graddol, “…two billion people [will] be speaking or learning English within a decade.”[1] Read the rest of this entry »